How a website project works, from first chat to launch
Every project follows the same five steps. Here's what happens in each one, and what I'll need from you along the way, so you always know where things are up to, what's next, and what it costs.
Step 1: Discover
A free first conversation to understand your business, your customers and what you need. You leave with a clear plan and a fixed quote — no surprises.
What happens
- We talk through what your business does, who your customers are and where you work.
- I look at your current website or Google listing, if you have one, and what's holding it back.
- Within one business day you get a plain-English plan and a fixed quote. Nothing starts until you're happy with both.
What I need from you
- A few minutes to tell me about your business and the suburbs you cover
- Your current website address, if you have one
- Any websites you like the look of, and a rough budget
Step 2: Design
I design how your site will look and work, tweak it with you until you're happy, and lock it in before I start building.
What happens
- I plan the pages: what each one is for, and the searches it should show up for.
- I design how the site looks and works on a phone and a computer, around your brand.
- We tweak it together until you're happy, then you approve the design before I build anything.
What I need from you
- Your logo and brand colours, if you have them
- Photos of your work, your team or your shop. Real photos beat stock photos.
- Your services, prices and the questions customers always ask. Rough notes are fine to start with.
Step 3: Build
You get a private preview link you can check any time, so you see it come together as I go, not just at the end.
What happens
- I build the approved design and set up your contact or quote form so enquiries land in your inbox.
- You get a private preview link to check on your own phone whenever you like.
- I set the site up so Google can read what you do and where, page by page.
What I need from you
- Feedback on the preview: what to change, fix or add
- Any final words and photos
- Your domain login if you already own one. If you don't, I'll register one in your name.
Step 4: Launch
I take care of the hosting, your domain, Google setup and visitor tracking, then walk you through it. Your site goes live fast and stays fast.
What happens
- I connect your domain, switch on hosting and the security padlock, and test every form.
- I set up Google and your visitor stats, so you can see how many people find the site and what they look at.
- I walk you through the finished site and leave you a plain-English guide.
What I need from you
- A final look and your sign-off
- Access to any Google accounts your business already has, like a Business Profile
- Time for the walk-through, in person or on a video call
Step 5: Grow
An optional care plan keeps things fresh: content updates, Google tweaks, security and improvements, for one simple monthly fee.
What happens
- Every website package includes free care: 1, 3 or 6 months depending on the package.
- After that, the optional care plan is $109.99/month: hosting, security, backups, content changes and ongoing Google tweaks. Cancel anytime.
- Every quarter I check how the site is doing on speed and results, and tell you in plain English.
What I need from you
- Changes as you think of them: new photos, prices, services or areas
- A heads-up when your business changes, so the site keeps up
- Ask happy customers for a Google review. It's one of the best things you can do for local rankings.
How long it takes
Most websites launch in about two weeks once your content is ready. Bigger jobs, like custom software or an AI assistant, are scoped and priced per project after a quick chat.
The best way to launch sooner is to start gathering your words and photos early. Rough notes and phone photos of real jobs are a perfectly good start.
Prices are fixed and agreed before I start: see website prices and what each package includes, or the full list of services.
What you can count on
Whatever you're building, these stay the same.
A fixed price before I start
You get a clear plan and a fixed quote within one business day of our first chat, so you know the cost before anything begins.
You approve the design first
Nothing gets built until you've seen the design and said yes to it.
A preview you can check any time
A private link shows your site as it comes together, on your own phone, so there are no surprises at the end.
You own it
Your domain is registered to you and the website is yours. No lock-in: if you ever want someone else to look after it, you can take it with you.
Plain-English updates
You always know what I'm doing, why, and what it costs. No jargon walls.
One person, start to finish
You deal directly with me, the person building your project. No account managers passing messages along.
Ready to start at step one?
Tell me about your business in a free, no-pressure chat, and you'll have a clear plan and a fixed quote within one business day.